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Return and exchange

Returns or exchanges are available within 14 days of the delivery date of your item.

Custom furniture and accessories

Furniture and accessories 100% custom

All furniture and accessories is 100% custom is not refundable except in certain cases mentioned in the "Special Return and exchange."

Furniture and accessories tailored partially

The portion of custom furniture or accessory is not refundable. However, the furniture value "in stock" in its original state is refundable up to 90% excluding the cost of delivery and collection.

Indeed, the choice of color and dye are sometimes not appreciated by all. It will be difficult to resell or alter any part that has already been painted or stained to your taste.

Pieces "in stock"

Parts "in stock" are refundable up to 90% of the invoice amount excluding delivery costs and collection.

Original state of the piece

In all cases, the piece must be returned to the condition it was delivered to you. She must not have been repainted, reteinte, broken or soiled in any way. In addition, no peculiar smell should emanate. In the case of pices whose style does not include wear, they must obviously not show any signs.

Special Return and exchange

At any time, if you wish to dispose of an item purchased from Decorustic and that meets the policies of the original state of the piece, we could offer you to buy it at a reasonable price for resale and, regardless of your date of purchase (excluding travel costs / delivery).